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Support

Next Stop: Service.

Located in midtown Manhattan, our offices are convenient to subways, Penn Station, Grand Central Terminal, and the Port Authority Bus Terminal. You can visit in person to replace a lost, stolen, or damaged Premium TransitChek® MetroCard®.

To replace a lost, stolen or damaged Premium TransitChek MetroCard:

  • Go online and login to your account to initiate a replacement. Your Current Card will be deactivated and replaced with an active card once your request has been processed.
  • Your replacement card can be mailed to you or you can elect to pick it up at the WageWorks/TransitChek office at the address listed above.

 

A lost, stolen, damaged or undelivered Premium TransitChek® MetroCard®  can be replaced between the hours of 8:00am - 4:00 pm (Eastern Time) Monday through Friday (excluding holidays). This office will close at 2:00 PM the business day prior to the following holidays:  New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.

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Our Address

36 West 44th Street, Suite 1202, New York, NY 10036 (between Fifth Avenue and Sixth Avenue),
New York, NY 10036 USA

Directions to our office using  Google Maps.

CUSTOMER SERVICE
 (800) 622-5000, Mon - Fri 8:00am - 8:00pm (Eastern Time) 

FOR PRESS INQUIRIES
 Email media@wageworks.com

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You have questions, and our benefits specialists have answers. Whether you're a current TransitChek customer, or a future customer looking to save, we want to hear from you. Enter your information and one of our experts will be in touch in no time. And don't worry, your information stays with us. See our  privacy policy.

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