Privacy Statement
WageWorks, Inc. ("WageWorks") has created this policy because of our commitment to your privacy. This privacy statement covers the collection and use of your private information and discloses the privacy practices for www.wageworks.com, www.transitchek.com, our mobile sites m.wageworks.com and m.transitchek.com, and our mobile application EZ Receipts®.
WageWorks has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. By displaying the TRUSTe trustmark, we have agreed to notify you of:
- What personally identifiable information of yours or third-party personal identification is collected from you through the website;
- What organization is collecting the information;
- How the information is used;
- With whom the information may be shared;
- What choices are available to you regarding collection, use and distribution of the information;
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under WageWorks' control; and
- How you can correct any inaccuracies in the information.
If you feel that we are not abiding by our posted privacy policy, you should first contact us directly by email at info@wageworks.com or by calling 1.877.924.3967. If you are not satisfied with our response you can contact TRUSTe here.
Information Collection and
Use
WageWorks is the sole owner of the information collected on this
site. We will not sell, share or rent this information to others in
ways different from what is disclosed in this statement. WageWorks
collects information from our users at several different points on
our website and will advise you if you are leaving our site to go
to another.
Registration
In order to use our website, mobile site, or our mobile
application, you must first complete the registration/employee
profile form. During registration you will be required to give your
contact information such as name, email address, date of birth,
home or business address. This information is used to fulfill
product orders. WageWorks cannot process your online orders and/or
claims without the registration information or allow access to the
secure portion of our website, as we need to verify status and
eligibility. It is optional for you to provide demographic
information, but we encourage this so we can provide a more
personalized service experience.
Product Orders/Benefit
Elections
We request information from you on order forms. To make an order
or benefit election, you must have logon access to our site, and
must have provided contact information (like name and shipping
address) and possibly financial information (like credit card
number, expiration date). This information is used for billing
purposes and to fill your orders. If we have trouble processing an
order, this contact information may be used to get in touch with
you.
Cookies
A cookie is a piece of data stored on your hard drive containing
information about you. After you enter your username and password
and click the Log On button, we will use a session ID
cookie to indicate the beginning of your session with WageWorks and
make it easier for you to navigate our site. A session ID cookie
expires when you close your browser. If you reject cookies, you
will not be able to log on to our site. This privacy statement
covers the use of cookies by www.wageworks.com only and does not
cover the use of cookies by any advertisers or other third party
sites that you may access through a direct link from
ours.
Log Files
We record your IP addresses when you access our site to comply
with laws and regulations. We also use IP addresses to
analyze trends, administer the site, track your movement and gather
broad demographic information for aggregate use.
Sharing
We will share aggregated information with our partners such as
purchase trends and demographic data. This is not linked to any
personal information that can be used to identify any individual
person.
We use outside companies to ship products to your home or office. With the exception stated in the next paragraph, these companies do not retain, share, store, or use personally identifiable information for any secondary purposes.
Some transit agencies or providers require us to provide certain
personal information, such as your name and address, in order for
us to procure the transit media on your behalf. Similarly, when you
use the Pay My Provider function for parking and van pool, you will
need to provide certain identifying information about you (e.g.,
your car's license plate number for parking). The information we
pass onto these transit, parking or vanpool providers is the same
information you would have to provide to these entities if you did
not order the products or services through WageWorks. YOU SHOULD
NOT EXPECT ANY GREATER PRIVACY OR SECURITY OF YOUR PERSONAL
INFORMATION MERELY BECAUSE IT WAS PASSED TO THOSE ENTITIES THROUGH
WAGEWORKS. WAGEWORKS MAKES NO REPRESENTATION OR WARRANTY ABOUT
THESE ENTITIES AND HOW THEY WILL TREAT YOUR PERSONAL INFORMATION.
IF YOU CANNOT ACCEPT THIS RISK, YOU SHOULD NOT USE OUR
SERVICES.
We partner with other parties to provide specific services. We
contract with third party vendors to assist us in delivering our
services to our customers. These vendors include third parties,
such as claims processors, data processors, fulfillment houses and
strategic partners. They perform services on our behalf to our
employee participants and employer clients. These parties are not
allowed to use personally identifiable information except for the
purpose of providing these services.
We do not ask you for, access, or track any location based information from your mobile device at any time while downloading or using our Mobile Apps, sites, or services.
Links
This website contains links to other sites. Please be advised that
WageWorks is not responsible for the privacy practices of or the
content included on such other sites. We encourage you to be aware
when you leave our site and to read the privacy statements of each
and every website that collects personally identifiable
information. This privacy statement applies solely to information
collected by this website.
Surveys
From time to time our site requests information from users via
surveys. Participation in these surveys is completely voluntary and
you also have the choice to fill out the survey anonymously.
Information requested may concern WageWorks' processes, website
usage, planned purchases and requested features. Contact
information will be used to verify the validity of the input.
Survey information will be used for the purposes of monitoring or
improving the use and satisfaction of this WageWorks website or for
future product development.
Tell My Employer
If you elect to use our referral service for informing others
about our site, we will ask you for a contact name and email
address. WageWorks will choose whether to send the contact person
information about our company and services. The person named in the
referral may contact WageWorks at info@wageworks.com to request the removal
of their information from our database.
Security
Our websites and mobile application take every precaution to
protect your information. When you submit sensitive information via
our websites or mobile application, your information is protected
both online and offline.
When our registration/profile asks you to enter sensitive
information such as date of birth, home address and social security
number, that information is encrypted using SSL. During this
process, you will be asked to create a username and password that
establishes your account. Once the account is established, you must
log on to update your profile, place orders or review account
status - all of which are done on secure pages. While on a secure
page, such as the registration or 'My Account' page, the icon on
the bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer will show a 'locked' status.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect
user-information offline. All of your information, not just the
sensitive information mentioned above, is restricted in our
offices. Only employees who need the information to perform a
specific function - such as customer support - are granted access
to personally identifiable information. Our employees must use
password-protected screen-savers when they leave their desk. When
they return, they must re-enter their password to regain access to
any applications.
All employees are kept up-to-date on our security and privacy
practices. Every year, as well as any time new policies are added,
our employees are notified and/or reminded about the importance we
place on privacy, and what they can do to ensure that your
information is protected. Finally, the servers that we use to store
personally identifiable information on are kept in a secure
environment, behind a locked cage.
If you have any questions about the security of our website, you
can send an email to info@wageworks.com.
Confirmation Email and Selected
Correspondence
We send all new participants a confirming email to verify user
information and purchases. Established participants may
periodically receive information on products and service
enhancements or survey requests regarding the use of our site. Out
of respect for your,privacy we present the option of not receiving
these types of communications. Please see our opt-out statement
below.
Updating Personal
Information
If your personally identifiable information changes such as your
delivery address, we provide a way to correct, update or remove
personal data that is provided to us. This can be done at the
Employee Profile section of the website or via email toinfo@wageworks.com. Your
personal information can also be updated based upon data provided
to us from your employer.
Data Retention
We will retain your information for as long as your account is
active or as needed to provide you services. If you wish to
cancel your account or request that we no longer use your
information to provide you services please contact us at info@wageworks.com. We
will retain and use your information as necessary to comply with
our legal obligations, resolve disputes, and enforce our
agreements.
Opt-in/Opt-out
Choices
You, as a user, are given the opportunity to opt-out of receiving
communications not directly related to our site. For example, we
may survey you for information about your use of our site and
services or about your interest in possible new products and
service enhancements. Information on how to opt-out is included in
our user agreement and can be made by contacting our customer
service center.
If you no longer wish to receive our correspondence or promotional materials or that from any partner acting on our behalf you may opt-out of receiving these communications by following the directions included in the communication or by emailing us at webmaster@wageworks.com.
Notification of
Changes
If we decide to change our privacy policy, we will post those
changes on our Homepage so that you are always aware of what
information we collect, how we use it, and under circumstances, if
any, we disclose it. If at any point we decide to use personally
identifiable information in a manner different from that stated at
the time it was collected, we will update this policy and post it
on our website. You will have a choice as to whether or not we use
your information in this different manner. We will use information
in accordance with the privacy policy under which the information
was collected.
Legal Disclaimer
Though we make every effort to preserve your privacy we may need
to disclose personal information when required by law wherein we
have a good-faith belief that such action is necessary to comply
with a current judicial proceeding, a court order or legal process
served on our website.
Contact Information
If you have any questions or suggestions regarding our privacy
policy, please contact us at:
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Phone: |
1-888-990-5099 |
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Fax: |
1-650-577-5201 |
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Email: |
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Postal Address: |
WageWorks |
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Website URL: |