Frequently Asked Questions Regarding the TransitChek^®  Program

1. How can I find out my order status?

   Call Customer Service at 1-800-945-CHEK (2435). You can expect to receive your TransitChek^® orders within 7 to 10 business days from the date your order was received.

   back to top

2. What are my payment options? Can I use a credit card?

   You can pay by check or wire funds. We do not presently accept credit cards.

   back to top

3. How can I expedite an order?

   We do not guarantee expedited services. Please call Customer Service before you send in an order to inquire about expediting your order.

   back to top

4. How can I change an order?

   Orders are received directly at our bank and processed, so we may not be able to change them. Please call Customer Service for assistance.

   back to top

5. Can I pick up my order?

   An order cannot be picked up. All orders are mailed from our out-of-state distribution center.

   back to top

6. Is there a minimum order?

   There are no minimum order requirements for TransitChek^® products. If there are minimums listed on an order form you're using, please disregard them. 

   back to top

7. What do I do with expired or damaged TransitChek^® Vouchers and TransitChek MetroCard^®? Can they be exchanged?

   A TransitChek^® employer may return expired or damaged TransitChek^® MetroCard^® products and TransitChek^® Vouchers. MetroCard^® products must be sealed in their individual wrappers. Expired MetroCards have to be returned within two years of the expiration date. A credit will be applied to your account for the returned items. For additional information, please call TransitChek Customer Service at 800.945.CHEK.

   back to top

8. How can I order? Can I order online? By telephone?

   You may order by mail and include a check, or pay by wire and fax your order form for the San Francisco Bay Area or New York Metro Area. Your order will not be shipped until payment is received.

   back to top

9. What if an employee loses or damages their TransitChek^® Voucher benefit?

   Under the TransitChek^® program, lost or stolen vouchers are not replaceable. Damaged vouchers may be returned, and the employer will receive credit.

10. I am providing the TransitChek Program in the San Francisco Bay Area. Where can I find out more information about replacements and refunds of the San Francisco Muni 7 Day Passport and the BART High Value Ticket?

    Information about the 7 Day Passport can be found by visiting the San Francisco Muni site here here. And for the BART High Value Ticket, click here. To learn more about commuting by transit in the the San Francisco Bay visit 511.org.

    back to top

11. Where can my employees use TransitChek^® Vouchers to purchase a MetroCard^® in the New York area?

    TransitChek^® Vouchers are accepted by many retailers throughout the five boroughs and in Westchester, Long Island and New Jersey, including most Hudson News and Western Union locations. For a complete listing by area, choose from the following: Bronx, Brooklyn, Manhattan, Staten Island, Queens, Westchester, or  Long Island-NJ.

    back to top

12. What about a lost or damaged TransitChek^® MetroCard^®?

    Under the TransitChek^® Program a lost or stolen MetroCard^® cannot be replaced. Damaged MetroCards must be mailed to NYC Transit. A pre-addressed postage-paid envelope with a questionnaire can be obtained at station booths.

    back to top

13. What should I do after receiving my order?

    When you receive an order from TransitCenter, please check it immediately. All orders are sent with a shipping summary so you can verify its contents. Please call Customer Service within 24 hours if you find any discrepancies.

    back to top

14. How are TransitChek^® benefit products delivered? What are my options?

    TransitChek^® orders are shipped via Federal Express 2nd day delivery. Presently, there are no other shipping alternatives.

    back to top