Contact Customer Service or call us at 1-800-622-5000.
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NEW: Stimulus Package FAQs
Answers to basic questions regarding the new $230 monthly cap for transit benefits.
City and State Employees
The basic questions and answers for government employees.
Commuter Benefits Made Simple
Need to replace a lost or damaged Premium TransitChek MetroCard? Our customer service pages offer quick solutions to the most Frequently Asked Questions about using our commuter benefits program.
From practical matters, such as when you can expect delivery of your order, to more detailed questions, like, “Can expired TransitChek MetroCards or Vouchers be returned?”, we've got you covered. If you need more in-depth assistance, our Customer Service Representatives are available to help. They're dedicated exclusively to assisting you with TransitChek Programs.
See the General FAQs.
Enroll or Manage Your Account Online
The TransitChek Account Management site for enrolling and returning customers